Product FAQ
Find the answers to the most commonly asked questions about Eagle Brand® products.
- Where can I buy Eagle Brand® Sweetened Condensed Milk?
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Our products are nationally distributed throughout the United States at your local grocery store. If you cannot find products in your grocery store, please notify the store manager. You can also purchase our product online by clicking here.
- I opened my can of Eagle Brand Sweetened Condensed Milk and the color is darker than usual... is it safe to use?
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Eagle Brand Sweetened Condensed Milk is made with rich and creamy all natural ingredients. First, you will want to verify the production date and decide if your can is within its freshness date. As Eagle Brand Sweetened Condensed Milk ages, the product may begin to change color and thicken. If your can is within its freshness date, it is still safe to use and will not affect recipe performance.
- What is the difference between sweetened condensed milk and evaporated milk?
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Eagle Brand Sweetened Condensed Milk is completely different from evaporated milk. Evaporated milk cannot be substituted for recipes that ask for Eagle Brand Sweetened Condensed Milk.
You will see that we indicate not to use evaporated milk in our recipes. We note this because while evaporated milk is okay in certain types of recipes calling for evaporated milk, it does not perform the same as sweetened condensed milk, and if used, can actually spoil a recipe calling for Eagle Brand Sweetened Condensed Milk.
- What is the average shelf life of an Eagle Brand Premium Dessert Kits®?
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All Eagle Brand Premium Dessert Kits that contain peanuts have a shelf life of 12 months. All of our other Eagle Brand Premium Dessert Kits have a 15-month shelf life. Look for the "Best if used by" date on the bottom of each box that indicates the date by which you should use your kit.
Eagle Brand Sweetened Condensed Milk has a shelf life of 24 months. In order to determine the production date of the Eagle Brand Sweetened Condensed Milk in your dessert kit, find the production date code on the bottom of the can. An example code reads 7244577 17:51 01A. The "7" indicates the year it was produced. "244" indicates the Julian Date Produced. "577" is the manufacturing Plant Code. "17:51" is the military time, "01" is the Product ID and the "A" means it was the first shift ("B" is second shift).
- Are Eagle Brand Premium Dessert Kits kosher?
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None of the kits are certified kosher at this time.
- I have food allergies. Do Eagle Brand Premium Dessert Kits have any ingredients in them that may trigger common food allergies?
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All of our dessert kits contain a variety of chocolate, nuts, dairy and/or wheat-based ingredients. If you may be allergic to any of these ingredients, please review the allergy information on each box. If you require additional information, please contact us or call 1-888-656-3245.
- How do I store unused Eagle Brand Sweetened Condensed Milk?
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Cover any opened sweetened condensed milk with either plastic wrap or any plastic lid, and store in the refrigerator. If condensation appears beneath the cover, replace the lid/plastic wrap, or dry the cover.
- Where can I buy Eagle Brand Premium Dessert Kits?
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Eagle Brand Premium Dessert Kits® are distributed throughout the United States. Please refer to our "Where To Buy" page on this website for a retailer near you.
If you cannot find Eagle Brand Premium Dessert Kits® in your grocery store, please click here to purchase online.
- How should I store Eagle Brand Premium Dessert Kits?
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Store unopened boxes in a cool, dry place—away from the oven or stove, in an area that is below 85° F.
Once the desserts are made, please store according to package directions.